Terms, Cancellations & Refund Policy
Service Overview
Franknero Tailoring & Alterations provides professional clothing alterations and tailoring services. Final pricing is confirmed after garment inspection and fitting where necessary.
Deposits
Online payments are inspection and booking deposits. Deposits are applied to your final balance. Deposits confirm your request and reserve time for inspection, planning, and scheduling.
Pickup & Delivery Fees
Pickup and delivery fees cover transportation only and are separate from alteration costs. Transportation fees are non-refundable once a pickup or delivery has been completed.
Turnaround Time
Turnaround time depends on garment complexity and workload. Rush service may be available for an additional fee.
Cancellations & Rescheduling
- You may reschedule a pickup or appointment with reasonable notice.
- Missed appointments or no-shows may require a new deposit to rebook.
- If pickup is scheduled and the customer is not available, a trip fee may apply.
Refund Policy
Because alterations are custom services, refunds are limited.
- No refunds once alteration work has started or a garment has been cut, stitched, or permanently modified.
- If a concern is reported promptly, we will review the garment and may offer an adjustment when appropriate.
- Refunds are not provided for fit preferences that were not communicated during inspection/fitting.
- Deposits are generally non-refundable because they cover inspection, booking, and planning time.
- Transportation fees (pickup/delivery) are non-refundable once completed.
Customer Responsibilities
- Please provide accurate garment details and clear instructions.
- Bring garments clean and ready for inspection.
- Pick up completed items in a timely manner after notification.
Contact
For questions about these terms, please contact us via the Contact page.